01
Paso 01
Return receipt
Arrival at returns dock with immediate registration in the system.
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Returns
Reverse logistics
that recovers your margin.
We receive, inspect and reintegrate your returned merchandise in 48h. Returns stop being a loss and become available inventory.
- 48h to inventory
- 85% reintegrable
- Per-SKU inspection
What's covered
Your margin doesn't vanish
Six elements that separate professional reverse ops from a room full of unprocessed boxes.
Centralized receiving
Your customers return to a single address. We receive them for you.
Per-SKU inspection
Every return checked against criteria you define. Nothing passes without verification.
Fast reintegration
48h average from return to inventory available to sell again.
Refurbishment when applicable
Minor-damage product restored for sale as B-stock with your authorization.
Scrap disposition
Non-recoverable merchandise disposed of with documentation. Zero tax liability.
Detailed reporting
Dashboard with return reasons, SKU rates and patterns to improve your product.
How we process
5 steps from arrival to inventory
This is how we handle each return from dock arrival to available inventory again.
02
Paso 02
Identification
Match against original order: customer tracking, reason and date documented.
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03
Paso 03
Inspection
Visual and functional review per your criteria. Photo evidence per piece.
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04
Paso 04
Disposition
Reintegrate, refurbish or dispose. Decided by rules you define.
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05
Paso 05
Closure
Inventory updated, customer notified, refund authorized if applicable.
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Why Ecommex
Returns are the start of retention
Three reasons brands with high return volume switch over to us.
01
Speed
48h to inventory
Most 3PLs take 1–2 weeks to process returns. We take 48h. Your cash flow doesn't wait.
02
Recovery
85% goes back to selling
Rigorous inspection + refurbishment when applicable. Only 5% goes to scrap. The rest is recovered margin.
03
Intelligence
Data to improve your product
Reports with return reasons by SKU. You spot quality problems before they go viral.
30%
Of returns end up as loss because nobody processed them in time.
They arrive at the warehouse, pile up, nobody has capacity to inspect, and after a month they're written off. The product probably worked — but without a process, it never goes back to the rack. Every peso of unprocessed return is margin you already paid and can't recover. Reverse logistics decides how profitable every marketing campaign actually is.
Frequently asked
What brands ask about reverse logistics
48h average from arrival to reintegrated in inventory or disposition decided. Peak seasons stay below 72h.
Complementary
What connects with reverse logistics
The services that close the full cycle of your operation.
Get started
You sell, we operate
Leave us your info and an account executive will reach out with a precise operational estimate, tailored to your volume and channels.